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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q20-Q25):

NEW QUESTION # 20
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A. Reduces manual intervention
B. Reduces field agent training
C. Reduces process cost
D. Increases data accuracy
E. Increases speed of updates

Answer: A,E

Explanation:
Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
The two primary benefits of deploying asset tasks during the retirement of an asset are:
Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. References:
1: Enterprise Asset Workflow Automation - ServiceNow
2: Asset and CI management - Product Documentation: San Diego - ServiceNow
3: Enterprise Asset Management - ServiceNow

NEW QUESTION # 21
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate

A. The data is automatically created in a new record if the cost per item is more/less
B. The stock manager must merge the consumable records to create a blended quantity and cost
C. The stock manager must create a separate model record if the cost per item is more/less
D. The data is automatically merged to create a blended quantity and cost

Answer: D

NEW QUESTION # 22
A contract can be cancelled when the State is what?

A. Inactive
B. Expired
C. Rejected
D. Active

Answer: D

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this state, but you can edit it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states

NEW QUESTION # 23
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

A. Show the value from bulk purchasing
B. Help the asset manager process purchase orders
C. Help the asset manager generate reports
D. Help the stock manager process transfer orders
E. Show the value from maintaining inventory

Answer: E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets. References:
* ServiceNow Hardware Asset Management: Hardware Asset Management overview
* ServiceNow Hardware Asset Management: Inventory view

NEW QUESTION # 24
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)

A. Must create at least one risk response task
B. Must create a mitigation response task
C. Skipped entirely based on attributes defined in the RAM
D. Create multiple risk response tasks Most Voted

Answer: A,D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, advanced risk assessment is a process of identifying, analyzing, and evaluating the risks associated with hardware assets and configuration items (CIs) in the configuration management database (CMDB)1. Advanced risk assessment uses the Advanced Risk Assessment engine, which is built to address risk through an integrated risk framework2. The advanced risk assessment process consists of the following steps1:
Create a risk assessment scope: This step defines the scope and criteria of the data to be assessed, such as the asset class, category, or attribute. The risk assessment scope also specifies the frequency and duration of the assessment.
Create a risk assessment schedule: This step determines when and how often the assessment runs, based on the risk assessment scope. The risk assessment schedule also defines the assessment owner, who is responsible for overseeing the assessment process and approving the results.
Assign the assessment tasks: This step assigns the assessment tasks to the appropriate assessors, who are the users or groups who have the knowledge and authority to evaluate and update the data. The assessment tasks can be assigned manually or automatically, based on predefined rules or workflows.
Run the assessment: This step executes the assessment process, which involves sending notifications and reminders to the assessors, displaying the data to be assessed in a user-friendly interface, allowing the assessors to review and modify the data, and tracking the progress and status of the assessment tasks.
Review the assessment results: This step allows the assessment owner to verify and approve the results of the assessment, before applying the changes to the CMDB. The assessment owner can also view the risk scores, risk indicators, and risk heat maps of the assessed data.
Handle the risk response: This step involves creating and managing risk response tasks to address the identified risks. Risk response tasks are records that track the actions taken to mitigate, transfer, avoid, or accept the risks. Risk response tasks can be created manually by the assessment owner or automatically by the system based on predefined rules or workflows.
For advanced risk assessment, risk response can be handled in the following ways:
Create multiple risk response tasks: This option allows the assessment owner to create more than one risk response task for each assessed data, depending on the complexity and severity of the risk. For example, the assessment owner can create a mitigation task to reduce the impact or likelihood of the risk, and a transfer task to shift the responsibility or ownership of the risk to another party3.
Create at least one risk response task: This option requires the assessment owner to create at least one risk response task for each assessed data, regardless of the complexity and severity of the risk. This ensures that every risk is addressed and documented in the system3.
The other options are not correct because:
Skipped entirely based on attributes defined in the RAM: This option is not a valid way to handle risk response for advanced risk assessment. The RAM (Risk Assessment Matrix) is a tool that helps to calculate the risk score and risk indicator of the assessed data, based on the impact and likelihood attributes defined in the risk assessment scope1. The RAM does not determine whether to skip the risk response or not.
Must create a mitigation response task: This option is not a mandatory way to handle risk response for advanced risk assessment. A mitigation response task is one of the possible types of risk response tasks, but not the only one. Depending on the risk appetite and strategy of the organization, the assessment owner can choose other types of risk response tasks, such as transfer, avoid, or accept3.
Reference:
ServiceNow Hardware Asset Management: Advanced Risk Assessment
ServiceNow Hardware Asset Management: Risk response tasks
ServiceNow Hardware Asset Management: ServiceNow Risk Management

NEW QUESTION # 25
......

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Trusted CIS-HAM Certification Cost & Guaranteed ServiceNow CIS-HAM Exam Success with Valid CIS-HAM Exam Sample Online

High-quality CIS-HAM Certification Cost & Passing CIS-HAM Exam is No More a Challenging Task

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q20-Q25):

Quiz 2025 Trustable CIS-HAM: Certified Implementation Specialist - Hardware Asset Management Certification Cost

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